FAQ

Our Customer Service Commitment to you

• We’ll pay the shipping if the mistake is ours.
• The shipping will still be covered if manufacturing makes mistakes.
• If the cutting tools are not immediately available, we’ll provide you with options to help you.
• While troubleshooting your machining works, if the cutting tools we send you do not fix the issue, there will not be a restocking fee most of the time.

Our Commitment to Privacy

• Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect

• Have confidence in knowing that iCarbide.com does not share your information with any third-party companies. Your confidential information is only used by iCarbide Cutting Tools Corp. and its subsidiary or affiliate companies.

The Way We Use Information

• We use the information provided when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order, ship the product, and to confirm delivery. We use your return email addresses to answer your emails and to share valuable information, but we never sell your email address or share it with outside parties. We do use non-identifying and aggregate information to better design our website and to share with advertisers. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment to Data Security

• To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment to Children’s Privacy

• Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information on our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How to Contact Us

• Should you have other questions or concerns about these privacy policies, please call us at +1 949.609.9928 or send us an email at sales@icarbide.com .

Resotcking fees

• In order to keep our prices low, we have to charge a re-stocking fee in certain instances to re-coup the cost associated with returns. A 15% re-stocking fee will be assessed in the following situations:
• – Non-defective merchandise returned in visibly used, or damaged condition.
• – Orders “Refused” without authorization.
• – Returns that were shipped back after 30 days of the date purchase (Note: unless authorized, late returns will be rejected).
• Once we receive your return, please allow 14-Days for us to inspect and process your return. Credit card and PayPal purchases will be refunded to the account you provided when you placed your order.
• Large Item (Over 150LB) Return Policy Due to the expense of shipping heavy items, large items are governed by a separate Return Policy. Be sure to carefully inspect all Heavy Item (freight) deliveries for damage before signing the bill of lading as freightliner handling charges cannot be refunded.
• If items arrive damaged or defective, you must note this on the shipping receipt and refuse delivery to avoid paying actual freight charges. Please notify us of any delivery problems as soon as possible to expedite the refund process.

How to return an item?

• Please contact us at sales@icarbide.com or at +1(949)6099928 before returning your item. To avoid restocking fee, the return item must be in original case, with all of the accessory and document paper, and no visible marking on the items. The customer is responsible for all return shipping costs on non-defective items

Standard return policies ?

• Returns are available on all unused items sent back to us within 30 days of purchase. Items outside of this range can be either ineligible for a refund or will incur a restocking fee. All damaged, defective, or missing items must be reported within 5 days of delivery date.

How do I return an item?

• Please contact us at sales@icarbide.com or at 949.609.9928 before returning your item.

what is your Return Policy?

• Returns are available on all unused items sent back to us within 30 days of purchase. Items outside of this range can be either ineligible for a refund or will incur a restocking fee.

What happens if my package is lost or damaged in transit?

• International orders follow a similar but different claim procedure whereas if your item ships by the post office and is deemed lost, you will have to wait 30 days from the initial ship date before filing a claim. FedEx and UPS follow a standard claim procedure where as soon as the package is deemed lost, a claim can be filed.

Can I use my account number?

• Generally we do not accept international account numbers for shipments. Note however that international shipper numbers cannot be used to ship packages within the USA, but only to other international locations.

When will my item arrive?

• Timing on international orders can be tricky if shipped via USPS. If you are concern with the delivery times or need an item fast and reliable, please consider about paying for a FedEx delivery as your shipping option so you will have a RELIABLE service.

Who is responsible for duties & taxes?

• All duties and taxes are the responsibility of the purchasing party. We do not have a duties & tax calculator so if you are purchasing internationally, please make arrangements as how to pay these fees.

What international shipping services do you offer?

• USPS, FedEx, UPS, and freight services are available to choose from.

Do you ship worldwide?

• Yes, we ship worldwide to almost every location.

Do you offer combined shipping discounts?

• Yes we do. Our online shipping calculator automatically combines your order to give you the optimum pricing. If you have any questions about this total, please contact us via email at sales@icarbide.com .

Can you deliver to my APO/FPO address?

• Delivery to APO/FPO addresses are done only via the post office. Some restrictions apply to what items can be delivered so please review these restrictions at USPS.com.

Can you deliver to my Post Office PO Box?

• If you place your order by phone and your item can be shipped via the post office, we can deliver to a PO Box by either a priority service or the generic parcel post service.

What do I do if I have to change my ship-to address after placing my order?

• If you need to make an address correction, please call 949.609.9928 or send an email to sales@icarbide.com.

What should I do if I don’t like the shipping price before submitting the order?

• Please send us an email at sales@iCarbide.com or max@iCarbide.com and we can review the order from there.

Can I use my account number to ship?

• We accept UPS / FEDEX /USPS account for US domestic frequent buyers, First time buyer not accepted.

How will I know when my order ships?

• As soon as a shipping label is created for your order, you will receive an shipment notification email with the tracking number information. You can also view this tracking information in your ORDER HISTORY page.

How long will it take to receive my order?

• If you are within the lower 48 states we offer free USPS flat rate 5-Business day delivery service OR you could pay for priority standard carrier services (USPS, FEDEX, UPS) which is 1-5 business days. Freight shipments may take slightly longer but are generally within this window also.

Where do you ship from?

• USA warehouse is located in Los Angels, CA.
• German warehouse is located in Dusseldorf.
• China warehouse is located in Dongguan.
• Australia warehouse is located in Sydney.

Is there a minimum order amount?

• Not really, you could get as much or as little as you need any time and any where, but for carbide inserts, a pack of 10 is necessary for shipments.

How do I check the status of an order?

• Log into MY ACCOUNT and the Account Dashboard will show your order status either as processing or complete. When shown complete, you can view, track, or reorder your order with a simple click.

How can I request a quote?

• To request a quote, simply log into your online account and then placing the items into your shopping cart and just send us an email to sales@iCarbide.com with your login user name so one of our friendly customer support agents can lend you a hand.

How do I place an order?

• You can either place an order by adding items to your shopping cart and completing checkout, contact +1(949)6099928, send your inquires to max@iCarbide.com or leave your messages at Contact us page.

1. Is your carbide end mill solid bar made?

We made all carbide end mill with a solid bar (HRC92 degree )

2. Where the carbide end mill made?

We made in the carbide end mill in Taiwan and some from China

3. Do you offer a custom end mill?

Yes we would accept any carbide end mill with the customer,s drawing or products drawing, usually, it will take 7-10 days

4. Do you have any stock in the USA 

Yes we do have a warehouse stock in the USA, All standard carbide end mill can be ship to the local customer within 1-4 days , We do have 1flute,2flute, 3flute,4flute, and 5flute, cutting material plastic , aluminum, alloy steel, titanium and high Inconel

1.Do you have coolant ER collet available?

Yes we do have Sealed Steel Coolant Collet

1. Do you offer a custom tool holder?

Yes, we would proudly provide our high precision machine , Our machine can be also cutting any precision component parts. We offer straight shank tool holder from 1/4 up to 2″ and ISO10 to ISO40 , CAT40 CAT5o up to CAT60 . We would also accept the gage tool holder alignment tool and calibration tool holder.

1. Do  you have metric size available in CAT40

Yes we do have a metric size in 6mm,8mm up to 32mm in CAT40, We also have CAT40 CAT50 from 1/8 to 1-1/2, We made in silver coated with nickel, will ever rusty ever

2. What is tolerance of hole?

We grind the hole in H7 recession, it will accept any carbide end mill, coated or not coated as well

3. Will the coated nickel effective the hole tolerance?

No , We made the nickel-coated in 0.00005″, the nickel will increase the holder surface hardened

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Before you start looking for the perfect theme, decide if you need one menu or two menus. People many times use one menu for pages and secondary menu for categories. Do you need footer navigation or footer widgets with links? Is the navigation bar long enough to accommodate all your primary menu options? Some are not and I’ve even fallen into this trap with one of our designers. She created the nicest theme and it wasn’t until we were building it out that I realized the menu bar was way to small for the average amount of links people would need.

Learn from my mistake and consider your content sitemap and navigation requirements before buying your new theme.

1. Do you have coolant shrink fit tool holder

Yes we do have coolant shrink fit tool holder, We do have a size from 1/8-t0 1.25″ available

1/8,3/16, 1/4, 3/8,5/8,3/4,1″ 1.25″

2. What,s material we use 

We use H-13 Tool Steel, The hot hardness of H13 resists thermal fatigue cracking which may result from heating and cooling cycles. Because of its excellent combination of high toughness and resistance to thermal fatigue cracking H13 is used for more hot work tooling applications than any other tool steel.

3. What,s the temperature hot heat up do I use 

We recommend in less than 800 degrees and would recommend using HAIMER heat Machiner

and it takes 10-20 seconds in 200V if you use HAIMER heat machine

4. Why Choose shrink fit tool holder

It made in Great concentricity <0.0001 ” with high-quality balance G2.5 25000rpm,

1. What,s material your retention knob

We made in 8640 alloy steel , We do 3-time heat treatment Surface hardened is HRC55, neck hardened is HRC45, inside is HRC42.

2. How do I choose the retention knob

Please check your machine,s spindle model, We do have pull stud in ISO10 ,ISO20 ,ISO30 ,CAT40 CAT50 CAT60,BT30,BT40 ,BT50 and BT60 ,SK40.

For MAZAK ,FDEAL ,HAAS ,OMG，MORI SEIKI, MAYANO,FANUC,SOOSAN,SHARPE,FEELLER,HARDTINGE,HURCO,TORMACH,BROTHER,OKUMA